Privacy Policy
We at Adeera are committed to protecting your privacy and the security of your personal data. This policy explains how we collect, use, and protect your information when you contact us via our website or WhatsApp service.
1. Information We Collect
- Full name
- Phone number
- Email address (if entered)
- Content of messages sent via WhatsApp or contact forms
- Basic usage data (such as pages visited)
2. How We Use Your Information
- To respond to your inquiries and provide requested services
- To follow up on real estate or business service requests
- To improve the quality of our services
- To contact you regarding relevant offers or updates (with your consent)
3. WhatsApp and Electronic Communication
We use WhatsApp Business via the Meta platform to communicate with our customers. When you send a message via WhatsApp, you agree to the processing of your data in accordance with Meta's privacy policy and this policy. We do not share your phone number or conversations with any third party.
4. Sharing Information with Third Parties
We do not sell your personal data or share it with external parties except in the following cases:
- When legally required by court orders
- With trusted service providers who assist us in delivering our services (such as Odoo and Meta)
5. Data Protection
We retain your data as long as necessary to provide the service or as required by legal requirements in the Kingdom of Saudi Arabia.
6. Data Retention
You have the right at any time to:
- Request access to your data saved with us
- Request correction or deletion of your data
- Opt out of marketing messages
7. Security
We apply appropriate technical and organizational security measures to protect your data from unauthorized access or loss.
8. Cookies
Our website may use essential cookies to improve the browsing experience. We do not use tracking cookies for advertising purposes.
9. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.